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☆☆☆☆☆

“We arrived at St James Apartments at 5.30 in the...”

written by heathergod on 29/08/2004

Good Points
The only good thing about these apartments is the location to the Castle and The Witchery.

Bad Points
Described in the brochure as luxury accommodation!! You must be joking!! An apartment up 97 spiral stone steps, with VERY basic second hand furniture, filthy carpets, looking nothing like the pictures or the description in their brochure. A true Trade Descriptions disaster. STAY AWAY!

General Comments
We arrived at St James Apartments at 5.30 in the evening to find that the parking which we had been told was available was, in fact, a good 10 minutes walk away, costing £11 per day.

We were shown up to the very top apartment, called The Penthouse (what a joke!). It was situated up 97 spiral stone steps, although nowhere in the literature did it say that it was unsuitable for disabled people or children, or even anyone with a problem of climbing those steps WITH luggage!

The apartment had a lounge with 5 futons in it, and dreadful second hand furniture.The carpet in the flat was old, worn and filthy, and had not been vacuumed. The broken windows had been repaired with plastic bag which, in the wind, made an in incredible noise. There were no pictures on the walls anywhere. The bedroom had more second hand furniture, and a nasty musty bathroom off it, with revolting "crud" around the bath seal, and torn lino on the floor. There was one towel ring, but nowhere to dry other towels.

The kitchen had an old cooker which had not been cleaned and the foil under the rings was full of crumbs. Torn lino on the floor. The advertised "bowl of fruit" was a bowl of apples. Although there were fire hydrants outside the flat I dread to think what would have happened if there had been a fire.

I complained and was told that as I had only paid £100 per night, which was, in fact, the price I found on the internet, I did not warrant the beautiful flats which others had paid "over £200 per night" for. I replied that, as that was the price offered, that was what I paid, and I should have been treated exactly the same as other guests regardless of what was paid. I know for a fact that a Canadian who had been staying in one of the good apartments had only paid £120 per night. I was awarded a £30 refund and a day's parking, or I could have had a voucher for two nights stay. The manager said she would really like me to come back so that I could be treated like royalty in good accommodation. I replied I would have preferred to have been treated like that the first time around. We had just come from Gleneagles where it really IS luxury!

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