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★☆☆☆☆

“They take your money then you're on your own !”

written by traveltrev on 21/06/2017

We booked a holiday to Menorca with ON-THE-BEACH, we asked our friends to join us so the tried to book the exactly the same holiday, dates, hotels flights etc. Although they tried within minutes of our booking they could not get a vacancy so they booked with "Love Holidays". They were kept informed by email of all their arrangements and were able to pre book their seats and check in on line etc. We were left with a premium rate number and no information unless we chased them. We re-confirmed our own flights and transfers as requested; Love holidays did all of that and informed our friends by email. The transfer arrangements were a shambles, the voucher given to us gave the wrong accommodation, wrong date and wrong time but our hotel kindly sorted it all out. JUMBO TOURS who arranged the transfers had no rep or driver ready to meet us and when we wandered around the coach park a driver for another firm directed us to an information desk for Norbus, who incorporated JUMBO. They said that they had emailed On The Beach countless times to inform them of the arrangements. Conclusion; book it entirely yourself and save money or try Love Holidays.

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