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“What a nightmare and Apple cusomer services sorted it!!”

written by Smoz on 19/06/2017

I got insurance for my son who's 13, smart move, one broken screen later. The problem, as it turns out was with 'find my iPhone and the cloud. I was told to turn off the function but not to delete it from the iCloud. After almost 3 hours, yes 3 hours on the phone listening to very unknowledgeable staff at O2 insure, not O2 but another company, I spoke to Apple Customer Services. They sorted it in 10 minutes with a clear guide whilst on the phone. I was told by O2 that they could send me some instructions but would take up to 24 hours to arrive. 24 hours for an email?? I purchased a new kettle from Amazon. Bought it, they delivered it and I had my first cuppa before O2 Insure could send me an email, shockingly slow and inept service. Stats: Cost £87 for new screen (Insurance thus far and excess), 172 minutes on the phone and a 12 day wait!! Would never recommend doing this for anyone unless you want a load of grief and someone's old refurbished phone!!