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“Dreadful service, definitely NOT recommended”

written by Octaviog22 on 18/06/2017

Promised a deep clean to include kitchen cupboards, skirting boards etc. I didn't even receive a basic clean and paid £150 cash! The franchise owner 'inspected' one room when cleaners had finished and deemed it acceptable. I don't know where to start, in room she inspected, curtain was hanging off pole, table was sticky and floor not swept or washed. Upstairs I couldn't tell whether rooms had been done or not. I would question their cleaning products which they insist on using. Nothing smelt fresh or clean. They completed the supposed 'deep clean' in 3 hours and I was left with sticky residues on wood, floors not cleaned, tiles not wiped, smeared mirrors etc. To be honest it was almost worse, I had to spend all evening doing everything again as I had overseas visitors arriving the next day. I was left bitterly disappointed with this service and with the franchise owner. The girls that did my clean were not trained but she said they had cleaned her house so all I can say is her standard of cleaning must be extremely low. I wouldn't waste my money on this company ever again.