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“Disappointed”

written by KaylinKoch443 on 17/06/2017

Booked through Hoseasons. Some areas of the site are very tired as are some of the caravans. The one we were allocated on arrival was not what I had booked or expected. The van was dated, one of two toilets leaked. the shower had mould around the foot well and a black discolouration running down out of the hinges of the shower door. The gas fire was difficult to ignite and caused condensation throughout the van when used. Toilets in the pool area were out of order with instructions to use the ones in the restaurant, which were not kept clean throughout the day. The restaurant was undermanned with untrained staff. Some tables still had not been cleared by the time we left and the carpet was soiled with remnants of food in many places. There was no flexibility from the booking in staff to allow us in our van even though it was raining heavily and we had just driven for six hours or more. The one polite person we encountered was a security man who came to the assistance of my wife.