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“One.Com Appalling Service & don't give a duck attitude.”

written by on 13/06/2017

I've had the same problem as many others with difficulty cancelling a website with one.com that I no longer want, because I didn't manage to achieve this within 30 days prior to expiry. First they doubled my bill since last year by adding a Premium website builder that I didn't want or ask for,I queried at least twice why this increase from £55 to £106, but got ignored. I eventually managed to delete that additional service through control panel but couldn't cancel the auto-renewal from said 'control' panel. There is no direct way to cancel the subscription, you have to use online chat. Then they have to email you a link to cancel. I sent 2 messages saying I wanted to cancel before the 30 days, but received no response, then when I finally got an answer after their 30 day deadline, was told that they had received my previous messages saying I wanted to cancel, but they didn't issue the link because I didn't specify which domain I wanted to cancel. I only have ONE domain, but even if I'd had many, surely any customer caring company would respond with 'Thank you, please could you confirm which domain? etc no they deliberately delay until they've got you by the small print and just keep pasting copies of the small print in answer to everything you ask. I now have to pay up front for a whole year of a service that I do not want and will never use, because in the end they only got 23 days notice! What the F do they need to do for 30 days?? You can sign up and use the package immediately, but it takes 30 days notice to cancel it? ie. do nothing?? I am now being charged £10 extra for not paying quick enough! Their deliberately onerous cancellation policy may have forced me to pay £65 until June 2018 for a service I will never use, but they have lost me as a customer forever. I highly recommend everyone else to steer clear. It has been very hard to write this review without use of mainly expletives!