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“Lazy Customer Services”

written by jdybnsn2 on 11/06/2017

Rang to change my policy as I had changed my car 15 minutes before their phone line closed. However, really annoyed to find that although they will answer the phone, they not deal with your call - they want to give you a 24 hour call back instead. Simply just lazy !! Why not just close your phone line earlier instead of irritating your customer by refusing to deal with enquiries there & then. By the time they take your details could have sorted things...If I had wanted to called you tomorrow I would have done so - NO I want to speak to you TODAY when you say you are OPEN !! Clearly you are not open 15 mins before you close, so DO NOT ADVERTISE THAT YOU ARE !! I won't be renewing with you again because I so hacked off with this kind of customer unfriendly, annoying type of stupid way of operating. Life is too short to be dealing with this sort of company. Suggest management go on a proper customer services training course.