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★☆☆☆☆

“The worst ”

written by KeonMcDowell on 04/06/2017

Can't even give them one star. My husband and I booked with tripmasters in March and when it came time to go on our trip, I was denied boarding because my passport expired in 3 months, or within 90 days of return. Tell me why tripmasters accepted my payment information along with my passport information, including my expiration date, if I couldn't even go on the trip! What has ensued since has been pathetic to say the least. A representative who works at TripMaster, informed me that her supervisors were to be in The next day at 10 am. I called and was informed that neither of them would be in to work until Tuesday, in which case they would call me right away. I was told on Saturday when I called, that I "misheard" because neither of them were in until Tuesday. Here's the first account of where tripmasters insistently blamed us. It wasn't until a three way call that she clarified and said "she forgot it was Friday." How convenient of her to forget! Fast forward to Tuesday (no call from Tripmasters), Wednesday (no call from Tripmasters) Thursday, when my husband called to finally speak to Wara where she informed us that there was nothing she could do and that she would not pass our call to her supervisor (interesting customer service coming from a customer service representative). Wara also admitted on the call that this has happened to many customers before! She even suggested that we rebook! Wow! With what money Wara? The money you already cashed from the trip we couldn't go on? Disgraceful. I will never work with this company again. They blame the customer and insist there is nothing they can do. Zero stars.

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