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“Disastrous: No car, no cancellation notice, no refund! ”

written by Cookeml167 on 02/06/2017

One star is too generous for the current service this company provides. I have booked a car, confirmed and paid in advance. On pick up time, the car was not available, their call centre was closed and guess what, it was nobody's fault!. I was forced to book a new car at a higher cost through another car renta at a much higher price on the day.
As the call centre opened on Monday I called autoescape to try an recover the money I had paid for the service not provided. Terrible customer service. They have not yet refunded the money and claiming they are not responsible for the issue. It is scary to think such companies are free to operate online. Never again!