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Written on: 30/05/2017 by JDunbar (1 review written)

I have used Hoppa for many years, but will never use them again!! i had an email from them earlier this year quoting me 30% off transfers, as I have 2 trips to Majorca booked for this year, I booked the 2 transfers. The agent I spoke to said the 30% was a mistake and should have been 25% discount, however they would honor the 30% charging me 25% discount and taking the further 5% off separately. Needless to say this has not happened, furthermore they have overcharged me. My first trip I was quoted £13.36 but £21.54 was taken from my bank, the second trip I was quoted £42.46, I have paid £5 deposit which should leave £37.46 to pay, they are now asking for £60.18 before 2/7/17.
I have emailed several times, filled in their contact forms, written to the UK head office, phoned the UK office numerous times - no reply, any response I have had is that they are sorry and looking into my complaint. This has now been going on for several weeks and my complaint is still not resolved.
I am now taking to review sites to let everyone know that, the price you are quoted may not be the price you will ultimately pay.

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