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“Horrendous, costly and frustrating experience.”

written by MrHeavens on 22/05/2017

Just a catalogue of errors from the start in trying to use them to let my South London house. The only think they seem good at is spoofing the reviews on Trust Pilot - honestly take a look its comedy the way they big themselves up there ; they even review one phone call with staff member x being said to be "AMAZING" by another staffer (or indeed themselves)!!!

They were unresponsive and slow and you have to chase them for everything. Deadlines missed listings late. Everything is stress.
Flawed website that is very dysfunctional in places.
House pics 'as-is' - no effort to improve the shot by moving a box etc.
Zero feedback on viewings despite many pleas - and don't all tenants have questions after all...?
I ultimately had to ditch them as they were high maintenance and ineffective. A total waste of about £450. High St agent then rented it out in 4 days.

I'd also paid upfront for an inventory service which I then didn't need and they refused to refund. So add grabby, greedy and dishonest to the list - this inventory would have been contracted out to a 3d party when required but of course wasn't now required meaning a refund was in order - if only to compensate for the high stress and useless service.

I'm a Landlord of 15 years experience and I say don't touch them with a BARGE POLE - they are worse than the worse high street agent (and some of those are terrible which is why gave these guys a go)! They kept all my money and delivered on NOTHING! And the way their staff spoof reviews on Trust Pilot with fake reviews is shocking (but Trust Pilot don't care as its not policy to analyse if a spoof review is true or not for compliance- honestly...)