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“Consumer beware ”

written by Jay Carter on 23/04/2010

Consumer beware

After using the dedicated hosting services of IWEBB, I would definitely recommend not using their services. My business used their level 5 server plan and discovered a number of ongoing issues from the get go. Our server was slow and often went down. We made several requests to IWEBB, to correct them. The service was about a three week turn around. Then in April, I discovered our server had crashed once again, not unusual. We began the routine of calling, emailing, and their tech support. I was finally, after two days of being completely down, told that a drive had failed and it would be replaced. Another day went by no server, no answer. I waited 3 hours on the phone to be told that our data was lost and they had to put us on a new server. There was no recent backup which was a part of my service plan. I was outraged that my business programs and database were lost. I asked to speak to customer service and the response I was given was even more outrageous. I was told that because I was a small company, I needed to relax and they would get to it when they had time. The rep then passed me back and forth through various departments. I was told that the drives would be sent out to have the data recovered. I then followed up 2 days later to discover this had not been completed. Once again, I was sent through various channels. I have still not recovered the data and I have had to send home 37 employees. Also, lost revenues are well over $ 850,000. I hope no one has to live this nightmare again. This is also a good example of buyer beware.