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“Avoid at all costs!!!!!!! ”

written by on 11/04/2010

Avoid at all costs!!!!!!!



I pre-ordered a HTC Desire on the 10th of March and I am still waiting for it a week after their website showed the phone as being in stock and available for next day delivery. I had real problems getting through to the customer support line and e-mail responses take days not hours. I tried to cancel my order but was told by e-mail that I couldn't because the phone had already been shipped. I phoned them to confirm this and it turns out that the phone hadn't shipped at all (the website status showed my phone as 'awaiting despatch'and they couldn't give me a tracking number either). The support guy apologised profusely and said they would cancel my order immediately. Not surprisingly they didn't cancel my order but instead took the money out of my account for the phone.



Will have to chase them again wasting my time and money. A terrible company to deal with.

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