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“I brought this box when Sky decided to go onto a...”

written by Jay. on 31/05/2003

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Bad Points
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General Comments
I brought this box when Sky decided to go onto a digital network service in 1998, called Sky Digital. We got the system fitted in December 1998. Well, since then, it has been hell all the way. The box keeps freezing and this is in the very slight rainy weather we get in Stockport. We have had god knows how many workmen out to see to the box I had enough! In December 2000 They finally re-fitted the system and has worked as normal ever since, with the box still freezing. I pay £40 a month for this, and i cannot watch one program without the box freezing! In May 2003, the box finally packed up and would not work at all. It took me hours of phone calls to them to tell them the box was not working, they said turn it iff, disconnect it and turn it back on every time, i had doen this before ringing them! THe could not get it into their thick skulls that the box was not working! Finally, they said they would send the workmen back out, but at £65 cost just for them to come out, then £45 for the box to be repaired and if it still then did not work, I yes me, would have to pay £300, yes £300, to purchase a new box and then pay an excess charge of £50 to re-connect the box to the system as the new box had to be paired to my viewing card!! I told them to stuff it, and told them to transfer me over to the cancellation department to cancel my contract and go over to NTL:home. Well, they soon changed there tone, they said that they would send the workmen to fit my box properly, with a new box, anything else i wanted doing to the system for FREE!! All because i was going to cancel my contract and go to their main rivals!! It's only taken them 5 years to do this, but i am still not happy, i am going to let them fit it, then i will transfer over to NTL:home, for all the rubbish they have put me through over the past 5 years. Go to hell SKY! By the way, NTL:home is cheaper and you get a phoneline, broadband and TV for the same price as this rubbish