Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“Beware if your agent uses Springboard. Our travel...

Written on: 09/02/2008 by fabrams (1 review written)

Good Points

Bad Points
Tons of mistakes in booking, failed to take responsibility for their mistakes

General Comments
Beware if your agent uses Springboard. Our travel agent told us that she was booking through Springboard to get us the best possible service at the best price. Wish it were so. Instead of the Daintree tour we requested because we had been diving and could no go above 1,000 feet for 24 hours after, Springboard booked us on a tour of the Atherton Tablelands, despite several conversations about our altitude restrictions. When confronted about the mistake, Springboard said the booking agent had, "misclicked" and refunded us $50 (of a $250 per person tour) for the life-threatening "inconvenience." Springboard also had us purchase airline tickets despite their being included in a package we had purchased.

Was this review helpful? 0 0