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“I would like to tell people to not book with this...”

Written on: 21/03/2011

I would like to tell people to not book with this travel company,they get 1 star as the fields are manditory or it would have been zero! My mum booked a holday with kelly at broadway travel,luton for august 2011.After receiving no paperwork after 2 weeks she called back to find out that her holiday had been booked for march instead.they would not accept any responsibility so my mum asked for the recordings of the telephone conversation for which they said they have lost(very convienent).They are very lacking in customer service and have been no help what so ever,the holiday was cancelled and they charged my mum 250 pounds for which we are still seeking to get refunded.She couldnt have gone as she only returned from another holiday ion the 6th march and they had booked for the 10th march.very rude staff especially grant who doesn't no if he is coming or going and as for libby clarke.My complaint went to her in writing and she made no contact with me just replyed saying she spoke to her staff and they were correct..ridiculous

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