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“My daughter and I booked a last minute holiday in...”

Written on: 20/01/2011

My daughter and I booked a last minute holiday in October. The price confirmed in the email was not honoured - I was told flights are going up all the time so price not guaranteed. Was given flight times which were not the times they booked and they argued they hadn't given me the time I had wrote down. This 'error' of theirs resulted in me losing a full day's holiday on a 5 day trip. Like a review I have read on this site - they promised to review the phone conversations when I complained but denied finding evidence of a conversation that was had on three separate occasions !!! Would not deal with them again and am going to get all paperwork together to report them to ABTA and Trading Standards

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