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“Dress not cleaned as promised”

written by IsaacBrady on 17/05/2017

I sent my dress to gownclean as they were recommended by the wedding gown shop that I bought my dress from after filling the details on line my dress was picked up by courier I did not here from anyone so I left a message and I was text back to say my dress had been received I asked how long would it take and was told they would contact me the dress was ready so I was happy with that. After six weeks I had not heard from anyone so I rang again leaving a message I was called back by a lady who said that my dress was all clean and looked lovely and they were awaiting the box to come in so I waited another two weeks and got an email to say my dress was ready and could I pay so that's what I did I paid straight away and the dress was delivered back to me when I opened up the box to look at my amazing dress the stain had not been removed from the dress so I contacted the lady who dealt with my quieries she said that they tried everything to get the stain out but Insaid to her why did you not contact me to let me know there was a problem she said she was too busy and they do there best to get the stains out I asked her for a refund of some of the money she said no that they had done there best I said that she could of text me or called me or even put a message in the box to explain she did not want to know I was devastated my beautiful wedding gown was still stained she did not want to help at all so be careful brides out there I would not re ommend this wedding dress cleaner.