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“Customer Service Is HORRIBLE”

written by Riverasr413 on 17/05/2017

I purchased a dress from Asos 4/2017. I did not get my item but they got my money. The only way to speak to someone is in an online chat. I contacted them several times, in April , and was told they would look into it. I contacted them again, in early May, in an online chat, and was told they never were contacted about my missing package. I was then told AGAIN, they would look in to it. Lesson learned, don't order from a company that doesn't have a contact number. Also, anything over a $140 needs to be sent by UPS only, so it can be signed for. I will never shop with them again and advise other not to as well.