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“Tesco-Mobile service qualitiy and on-line services”

Written on: 16/05/2017 by sancicarioi (1 review written)

With a new Tesco Mobile Android in service I tried Customer Care on-line to try entering two Topup Vouchers. This attempt failed on-line and produced the result 'voucher invalid'; cost so far "20 + £15 unavailable and advice to telephone elsewhere.
Recourse to Customer Care by phone on 4455 resulted in a string of key-press choices none of which allowed success with the vouchers.
Last route was via Chat line on two successive days. The first contact allowed the use of one voucher but the second was left in limbo with the advice to get somene else to install it on another 'phone (!).
The second Chat contact produced the result that the other voucher had already been used. All this took my time for two days and it seemed that support personnel do have adequate resources to allow easy response to customer problems; to charge 20p/min to my PAYG account in these circumstances is an insult and not a 'customer service'.
NO I will not be recommending Tesco Mobile. To get even the answers I eventually received meant dark hints about 'writing to management' and asking more widely if Tesco is really interested in providing service after sales. Not surising that this question remsined unanswered.

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