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“Truly incompetent organisation. Terrible customer service”

written by jonweekes on 15/05/2017

Truly incompetent organisation. Terrible customer service
A customer was trying to retrieve a parcel that I sent through interparcel. The information they gave was incorrect and he was not able to get the parcel from the depot, even after trying numerous times. THIS WAS WELL WITHIN TIME. Despite Customer Service Leader, admitting the error was the couriers, ladies in Revenue Protection contradicted eachother and were dishonest about the issue numerous times trying to cover up the issue and said "No matter what it is, I will still have to pay the fees." It shouldn't matter that I have been a regular customer, spending thousands over the years, but even then they did not care. I will no longer use them. Even the CEO does not respond to emails. Shockingly poor organisation. Why on earth was my complaint being dealt with by Revenue Retention when they had admitted error by courier

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