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★☆☆☆☆

“BAD CUSTOMER SERVICE”

written by JAMIEDSC on 15/05/2017

I GOT A BIKE INSURED THROUGH THIS COMPANY AND WITHIN A COUPLE OF WEEKS I WAS HIT BY A DRIVER ....
IT TOOK FOREVER FOR THEM TO SORT THE ISSUE, THEY DID NOT TAKE THE BIKES MINT CONDITION INTO ACCOUNT WHICH EFFECTED ITS VALUE AND THE MONEY I RECIEVED BACK , THEN I GET A NEW BIKE AND GET CHARGED 25.00 FOR SWAPPING BIKES , THEN USED THE RUNNING BIKE TO REPAIR THE OLD BIKE THEN GET CHARGED ANOTHER 25.00 FOR SWAPPING BACK ....
NOW THEY HAVE CANCELLED MY POLICY DUE TO THEIR ERRORS NOT CONTACTING ME IN ANY WAY (ACCEPT 1 LETTER AND SENDING EMAILS TO THE WRONG EMAIL ADDRESS)
AND ONLY THING IM TOLD REPEATEDLY IS TO TAKE OUT A NEW POLICY
WORD OF ADVICE FOR ANYONE THINKING OF USING THIS CHEAP COMPANY ...... DONT !
ASKED TO SPEAK TO A MANAGER AND NO ONE AVAILABLE , LEFT ON HOLD FOR 10 MINUTES AT A TIME

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