written by on 05/01/2011
Approached Chelsea for a mortgage and it was the most dreadful experience, the branch staff sell you all the good bit but the underwriting department is in head office and they got no clue what they are talking about, had to send my statements twice because they were too busy processing other applications and my statement had expired. The underwriters are a joke,they went through every single transaction on my statement and even asked me why i withdrew £20 every weekend for pub? hahaha and if i was gonna continue doing that ?