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“It appears that the principle strategy of this...”

Written on: 22/10/2010

It appears that the principle strategy of this dealership is to get as many cars out of the door as possible - the concept of customer service seems to be sadly lacking in some of the staff.

Yesterday they initially refused to look at a few little niggles I had amassed over my 3 months of car ownership - because I had not made a service booking!!!! Eventually resolved by dealer principle but surely that should not be necessary. This system was never explained when I bought the car - even the salesman advised me to "pop in and have a coffee and we will have a look at the issue"

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