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“I didn't even get to join Books Direct, I browsed the...”

Written on: 14/07/2009

I didn't even get to join Books Direct, I browsed the site and chose my six books for the introductory offer and was told to expect delivery within two weeks.

Three weeks later, nothing, I sent an e-mail to notify them that I had not taken delivery and received a reply stating, "We are sorry you didn't receive your introductory package, those books were so popular with our customers that we ran out of stock and aren't getting anymore."

If this was the case, why wasn't the items tagged as out of stock on the website. The e-mail also suggested I go back to the site and choose different books, so I took a look.

Surprise, surprise, the books I ordered are still available to order. What kind of company are they running?

I refuse to use them now even though they are the only book club in the UK.

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