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“On my first visit to this shop i was greeted by a...”

Written on: 21/11/2010

On my first visit to this shop i was greeted by a lovely lady called Jo, she was fantastic, me being 45 and lets say not a size 10! i was feeling a bit nervous , i told her what i would like and her opinion was genuine and she put me at ease , there was no hard sell and she made me feel like a princess and i had her full attention , on my futher visits the other staff were less than curtious, i was told i was an hour late for an appointment, (which i wasn't )and would not be seen , then was left to wait for nearly 45 mins while they decided what to do with me , when i was finally seen the lady was rude and was hurrying because she told me she had another party to deal with ,on my final fitting i was greeted once again by Jo and the experience was more than outstanding , she is such a lovely person and dealt with my every need, after that it went down hill , i was told my dress would be ready in 4 weeks time, so when i still hadnt got it with 3 weeks to go i started to panic , i called the shop to be told to call the seamstress myself , on doing this a very rude women asked me why a customer was calling her and that she was to busy as she was doing a dress for a bride that was gettin married that saturday !!!! and that in 25 years a customer had never called her , the after service of this shop was very bad and the lady that i found the worse was actually the manageress

If this shop cant deal with getting the alterations done in a timely manner then they should not take so on , can you imagine not having your wedding dress with 3 days to go to your big day !!

I would not reccommend this shop ,but i would reccommend Jo as she was the shops best asset

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