Report Abuse

“My business partner has been with Interglobal...”

written by on 26/03/2008

Good Points
Outpatient claims.

Bad Points
Medical evacuations in case of emergency. Trying not to process claims.

General Comments
My business partner has been with Interglobal Ultracare Health Insurance for over a year. He had a heart attack in a remote area in Indonesia. While we were trying to medevac him out of this site, Interglobal headquarters were trying to determine for more than 8 hours to see if he had a previous condition. First, our other business partner was on the phone and a young girl in the call center comes up with all kinds of excuses stating things like the patient has a fear of flying to blaming the medevac company for not expediting the process. The best excuse attempting to not process the claim was that she claimed that the local doctor who was treating my business partner said that the patient had hypertension (of course he did, he just had a heart attack!)



In the meantime my business partner has been awaiting a medevac for over 18 hours. My other business partner was speaking to them and the medevac company headquarters for nearly 4 hours.



After digging through the records, we determined that the last time our partner had a check-up was 3 years ago with no pre-existing conditions. The one before was 5 years ago, again with no pre-existing conditions.



If Interglobal want to ensure that their clients have no prior conditions, they need to make everyone go through physicals before they accept them into their