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“In short: Don't always have in stock even if it says...”

Written on: 17/12/2010

In short: Don't always have in stock even if it says so on website. Staff lied to me. Cancelled order. Will never use again.

I ordered two jumpers from Phix Clothing. The website was fairly easy to use but not pleasing to look at. The delivery stated 1-4 days, I ordered Monday and wanted for Saturday so I thought it will get to me at the latest Friday which was perfect. I then decided to check as it 2 weeks before xmas and could be busier than usual. I called up, spoke to a pleasant lady and was advised one had been sent out today and usually takes 48hrs and the other will be sent Thursday. I thought that's just enough time. Then got nervous so rang back and they very kindly offered to send out next day delivery free of charge. They didn't turn up so I rang again. This time I was advised they were being sent Friday (that day) for delivery Monday. I cancelled the order and will never use again. I also had nothing to wear :-(

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