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“I ordered this maxi dress in the sale, thought it was...”

written by on 25/01/2011

I ordered this maxi dress in the sale, thought it was really good value. About 4 days later I got a letter from Oli saying that they were not able to process my order because my card company had declined it. So I phoned my bank and they said there was nothing wrong with my card there was money there so there would be no reason for them to decline it. They also said they had no knowledge of the money even coming out of my account so therefore they couldnt have declined it. Phoned Oli who first tried to blame it on my bank (along with what the letter had said) and I explained the bank had told me the transaction had not even been processed so it was nothing to do with them. They then said they sometimes cancel orders if the details dont match up but mine did so the man had no explanation. What I wanted to order is no longer in stock so I have no way of getting it. The man was not understanding whatsoever when I was trying to explain how frustrated I was that I was not able to get my product and with no explanation as to why. NEVER SHOPPING WITH THEM AGAIN!

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