written by ceejaylee on 30/09/2007
Good Points
For an online trading site, 9.99 per trade is probably a good price.
Bad Points
Customer service is more than the pits. It is horrendous!!
General Comments
I went into a TD ameritrade office, in Pennsylvania, and a woman refused to answer a question about the SEC and Ameritrade.
To my astonishment, I received a letter from Ameritrade a few days later telling me they no longer wanted me as a customer, I could not use checks or ATM if I had that with them and, if I did not liquidate or transfer my account within a less than 30 day) period they would do it.
The letter went on to say this decision was non reverseable.
I tried to talk with someone in charge but they gave me the runaround and refused to allow me the information to contact the president,/CEO' telling me no matter how I contacted that office I would be referred back to the same person. Evidently there is only one person in the CEO's office?.
I was a customer from when they were still Datek. They showed no loyalty or concern about a client, preferring to keep an employee happy.
I liquidated my account on the phone before the time limit was up.
That was a nightmare, their people trying to argue with me about how it has to be done rather than explaining in a clear and concise manner why they could not just take my individual permission for each stock to be sold.
They then charged me over $1400,00 because it was done on the phone rather than the internet. I called and had to literally argue with the woman who signed the original letter . She told me that was the way it was. I told her I would call not only the SEC and possibly an attorney but also the CEO at his home. She said that was still the way it was. A minute later there was a message on my machine that she had looked up my information and they decided the money would be refunded. Nevertheless they kept almost $400.00 for what they would have charged for internet trading.
They told me they did not want me as a customer and would liquidate my account, yet when I did what they told me to do they had the audacity to charge me for it.
I would not recommend this company to anyone at any time.
Only companies that want to keep clients and show loyalty to them deserve to get new clients much less keep their old ones.