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“HORRIFFIC machine, never from HP because their support...”

Written on: 18/10/2009

HORRIFFIC machine, never from HP because their support for their products is the worst i have ever come accross. the machine has packed up completly now, and would require a new motherboard costing about £200 for HP too fix (after having atleast 2 under warranty). The processor and the graphics chip get so hot that the graphics chip and the bios chip have effectively de-soldered themselves from the motherboard (at different times). and will not boot unless pressure is applied to the bios chip (or other chips around that area) to stick it back to the motherboard to allow it to even POST. Other things that have gone wrong with this machine within the 3 years of ownership are: the wireless, the bluetooth, the card reader AND the cd drive stopped working (all seperate parts of the machine, this says something about build quality!!). I have had this pc for about 3 years now and HP have pretty much given up on me, after it being back and forth to hp atleast 4-5, mabye more times (so many i have lost count) i was never offered a replacement. When the machine works, it is quite good, but it is VERY un-relliable. i will never buy from HP again because of this machine, and would not advise anyone else to buy from hp, because their customer service is REALLY irratating (takes atleast 3 phone calls to convince them your machine needs fixing).

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