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“I'm a travel agent and this message is for all those...”

written by on 06/04/2011

I'm a travel agent and this message is for all those complaining about the refund process and problems first of all- agents have to APPLY for refunds from the airline, which can take anything up to 3 months to get back- so don't blame the agent please.



Also, with regard to date changes- if you aren't in the industry you won't understand. Yes, there are free date changes that we can guarantee, but on occasion there are season changes on tickets imposed by the AIRLINES, and we have to pass these charges on. No matter how many people I have told this to, they never seem to understand.



I agree however that this company have terrible customer service, and their prices should say "from" before them.. all airlines have a starting price and all are subject to availability. All agents have access to the exact same fares, and all of those fares are subject to availability.



HINT- if you are booking a next day flight and you see a "from" price- it won't be there, I promise you. Just accept that air travel costs money, either pay up or don't go.

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