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“My experience of EDF energy is that they have a a...”

Written on: 30/05/2010 by lawn (2 reviews written)

My experience of EDF energy is that they have a a consistently shocking customer service and legal dept neither of which appear to talk to each other. Their customer service dept (based in the UK) are simply not empowered to do anything about any situation when it arises. I was bombarded by legal letters from their legal dept whilst discussing the issue at the same time with their customer services team for a period of 5 months. Despite being an EDF customer for the 4 year period prior to the issue arising i was made to be felt like an absolute criminal. The ombudsman and my own solicitor were involved at the end of the day in order to gain a resolution. We actually reached a resolution in April 2008. I have only recently come across this website for other reasons but you can see from the rant above that my disgust for EDF Energy is so great i have actually taken the opportunity to complete this review. I have taken every opportunity possible to inform others of what happened and the conduct of EDF and will continue to do so. For your interest the issue that arose was due to the gas meter they consistently took readings from over the four year period. There is an enormous difference in gas consumption when measured in cubic meters and cubic feet. All i can say is make sure you are being billed for the correct meter as over a four year period this could amount to a final gas bill of thousands of pounds. Best advice, contact the ombudsman they are fantastic.

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