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“Bike arrived with a major and very obvious defect....”

Written on: 17/01/2008

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Bike arrived with a major and very obvious defect. When I finally got through to a person who could "help" me, I had to arrange for transport back to them myself.

After many follow up calls, when the "repaired" bicycle finally arrived they had fitted it with a part from a different type (even a completely different colour!) because apparently the type I bought had been taken out of production. The part did not fit AT ALL! One could not ride the bicycle!

After sending it back to them again (again, arranged by me), when I finally got through to them, they outright told me that it was the best they could do and all I was entitled to.

After several months and an enormous amount of hassle and annoyance, I still do not have a working bicycle...

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