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“I am still waiting for the product I ordered from Mark...”

Written on: 17/08/2007 by amethystcrystal (1 review written)

Good Points
The price stated, although as I haven't yet received the product this doesn't really apply.

Bad Points
Terrible customer support - the online order tracking does not work.
They take payment immediately, even when the goods are not dispatched for almost three weeks (if they have even been dispatched).
They do not give reasons or apologies for late (or no) dispatch.

General Comments
I am still waiting for the product I ordered from Mark Anthony Bikes, and I am sick of phoning and emailing them. I have been doing so for almost three weeks, and still there is no sign of my bike. If it does not arrive next Monday as promised (although I was promised it would arrive last Friday, earlier this week and this Friday), I will be requesting a refund. If that doesn't work, I will take it up with my credit card company.

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