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★★★★☆

“I can recommend the product, but not the Dell support,...”

written by lancaster617 on 06/03/2008

Good Points
Nice looking and neat design. Performs well with high speed graphics capabilty, good sound, and generally a well designed machine. Excellent battery power with up to 8 hours using high capacity battery, and with system running at 80% performance!

Bad Points
Serious screen failure and Dell have lost the plot for a help line. Takes literally days to get through, because of the poor telephone support system, i.e. lack of support staff and the b___y awful voice answering system!

General Comments
I can recommend the product, but not the Dell support, although they did eventually replace the motherboard, and then the screen after a 2 week wait and about 10 hours on the phone! The phone call is toll free, but my time isn't!

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