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“Ordered a bag on the 7th of december, a week later...”

Written on: 17/12/2010

Ordered a bag on the 7th of december, a week later still no bag. Checked the Hermes order tracker and it said it had been signed for by the customer on the 12th. Rang up and finaly got through to someone, promised me a full refund on item and delivery. £4 delivery has been refunded but not the bag. Just tried to ring them again and shock...cant get through at all, says they are putting me through to an advisor but the line just beeps then goes dead. absolute joke, avoid Dotty Ps

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