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“This company provided the single WORST online (or...”

written by on 18/06/2008

Good Points
Avoid this company at all costs!!!

Bad Points
Disingenuous, discombobulated, disgusting experience.

General Comments
This company provided the single WORST online (or otherwise) purchasing experience of my entire life. I ordered a pair of sunglasses from them on May 16th, for ten dollars more than a competitior--a competitor that did not offer expediated shipping--because I needed the frames fast; I paid an additional $17.00 shipping fee (so basically I was in the hole for $30.00, just to get the frames in time for a vacation). The shades did not arrive in time, and when they did finally send "them," they sent the wrong pair. Eleven days!!! after the original order, May 27th, I finally received a message stating the item was on back order (although listed as in stock when I purchased them); the message promised to send the sunglasses before, or by June 9th. That time came and went without a single thing being done. I must have made six different frustrating phonecalls attempting to resolve the issue, and no person knew what was going on with any other person. I was repeatedly apologized to, and promised I would be contacted by customer service...never happened. I finally spoke to someone again today, and was told that they still did not have the right glasses (that when they received the backorder, the wrong pair arrived), but no one mentioned a thing to me. So a full month after paying an additional $30.00 for what I needed, all I ended up with was a refund, and another "I'm sorry..." and at least two individuals I did speak to were very rude. And guess what, the frames are still listed as in stock on the site...what a joke!!! DO NOT WASTE YOUR TIME OR MONEY. Get the items cheaper somewhere else, or even pay a little more, and save the hassle. You have been warned--MZ