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“Ordered three items online and on check out it gave...”

Written on: 16/11/2010

Ordered three items online and on check out it gave the option to leave a mobile number to get text when delivery was due. Great I thought...

Next morning text duly arrived stating delivery slot 12pm to 3pm. I waited until 3.30 delivery..did school run then came home and card through door....rang couriers(Home Delivey Network) and explained. They said not time slots are given other then 7am to 7pm. In the end agreed on 10am to 3pm and 4pm to 7pm the next day. Then day of delivery another text from Republic stating 2nd delivery attempt 14.30 to 17.30.Now I'm confused which one is correct ? Delivery finaly arrived 3.45pm and spoke to driver who confirmed not time slots can be given for delivery and he had no knowlege of the time Republic had told me not the times I had arranged with Home Delivery Network. Emailed complaint to Republic and to date still waiting for a reply. Will not be giving either of them my custom in the future. Also has similar problem with Argos who use Home delivery Network.

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