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“Ordered items via next day delivery. 2 days later I...”

Written on: 26/02/2010

Ordered items via next day delivery. 2 days later I had heard nothing. I called to complain and was told their systems had crashed and my order was still not on the way. I then received an email to tell me that 2 items were sold out.

I called and spoke to a manager but got nowhere then I asked to speak to her manager who apologised and offered a full refund which seemed like the best option.

Overall I was very unhappy with the service I received.

Had I known the service would be this bad I would never have placed an order.

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