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“Guarantee detail”

written by JohnSparrow on 03/05/2017

The Verine Atina 500 I ordered arrived quickly and undamaged.
The gas fitter noticed an aspect of the guarantee that was not obvious from initial sales information - namely that guarantee validity after the first year is dependent on having the oxy pilot replaced by a gas fitter each year. The replacement item it as least £25 and the cost of a fitter's visit to replace it is at least £25. No other gas unit in my house (e.g. the previous gas fire and the central heating boiler) have this requirement. So despite extravagant claims of up to 15 years' guarantee, and at least three, it is effectively only guaranteed for one year.
In view of the way that most other domestic gas appliances operate (notably central heating boilers) it seems extraordinary that the design of this fire should depend on a part that effectively only has a one year life. I put this to the manufacturers (BFM) who declared that it was a safety issue. The fitter observed that it was more likely a money-making device!