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“totally inflexible”

written by on 28/04/2017

Loyal customer. Whilst they were happy to take my money to insure my old car. When I wanted to change it for something newer they would not change my insurance to my new car and issue me with a temporary covernote on my old vehicle to allow me to scrap it. My only option was to take out a new insurance policy on my new car which I chose to do. (obviously not with AXA.
I then had to pay Axa an additional premium {effective immediately} for removing my 20 Years NCB. So that I could use this on my new policy.
Then wait3/ 5 days to get a refund.
So in total I will have paid £262.19 for 6 months cover when my annual cost was £385.04. At no time did Axa inform me that due to the age of my car there would be problems trying to insure it. Totallay dissatisfied. Try the AA they are much more helpful.

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