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★★☆☆☆

“Cancelled at short notice and didnt offer me a refund”

Written on: 27/04/2017 by Emerson156 (1 review written)

My event was cancelled the day before due to lack of make numbers. My first point would be that they must have realised this for a while and should have taken the decision earlier to cancel as it was very inconvenient.

However my main issue is that the email telling us it was cancelled did not say anything about getting a refund and said I had been booked on the next event. I don't think that is right and people who don't know their consumer rights would be fooled into thinking they couldn't get a refund. I emailed to say I would like a refund and the reply was - did I look at the other dates and again did not say I could have a refund. it was only when I pushed the point and said no I want a refund that this was processed. I think this is bad business practice and again penalises people who don't know their rights.

It has put me off using you again.

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