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★☆☆☆☆

“Appalling, customer service ”

written by on 21/04/2017

I have brought things from Juno on a couple of occasions, price, delivery all great, but......
I returned an SPL crimson interface for a warranty repair in mid January, I was told it would be between 2-4 weeks to be repaired. We are now in late April and it is still not back!
I have contacted them on endless occasions via there web support and, basically, been told a load of rubbish. I was told at one point it had been repaired but it didn't materialise. I was told they would look into it, but never did, I have since found out it didn't even get sent for repair till the end of March!!! I started to demand a refund, they have since ignored all of my emails.
I have spoken to them on the phone, been told a manager would contact me, of course they didn't. They never get back to you when they say they will or in fact ever.
My last contact was two days ago (via phone) and I was told it had been repaired, and would be with me today before 10:00am and of course it is not here!

I am a professional sound engineer and studio owner, I can only work with truthful, reliable people, if you feel the same do not use Juno.co.uk.

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