Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!
8004501

Why are you reporting this review?
If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆
WRITE A REVIEW

“BE CAREFUL- NO SERVICE- NO REFUNDS- NO CONTACT”

written by avKirk278 on 20/04/2017

I made a hotel reservation 3 weeks before travel. I saw that I made a mistake- my company won’t permit this hotel. I contacted the Hotel, and they cancelled the reservation.

I immediately informed Booking.com of the situation and asked to cancel the reservation, since I'd cancelled with the property. This was difficult- there's no customer service contact on their website- anywhere. They respond after several days, that they'd contact the property to see about a cancellation (which I already made) for two weeks they tell me in writing that the cancellation will cost me $619- the entire thing- even if the Hotel agrees to the cancellation. They say you can’t reach the property... but I reach them easily every time I try. Meanwhile they send travel reminders like the reservation is still there. Again I inform them of the confirmed cancellation. Crickets....

In self-defense, I cancel my Amex card so they don’t take $619 from me. Later, after they can see my card cancelled, they graciously agree to cancel the reservation. THANKS BOOKING.COM !

What an interesting experience. A travel site from hell! If want to get ripped off, go to Booking.com they can do it.

Was this review helpful? 0 0