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“Worst Product Ever,,Service is a joke”

written by Lewils on 13/04/2017

WE had the LAY-Z-SPA MIAMI When we first put it together it was nice , Then 1 month into it the pump goes out . After going through the hassle of getting them to send a new warranty pump. We were with out the hot tub for one month. We received a new replacement pump, installed it was able to use it for 2 months then the seem came apart and wouldn't stay inflated , called them back it took them about 1 month to send a new tub. Now its into winter so we stored it inside in my office closet climate controlled 3 months later weather was good we set it back up used it about 2 months pump went out again. They were out of stock took them two months to get me a new one. installed it used this for 2 weeks and the material that holds the air baffle's together stated ripping apart on the new tub . Now out of our 1 year warranty we were able to use the hot tub about 4 months waiting on replacement parts for about 5 months. They said the warranty was out and they would not replace the tub again, but I could purchase the part that was defective $ 169.00, BUT its on back order this was back in 6/2016 and today 4/13/2017 they called me and told me the part was in now if I wanted to purchase it. YOU CAN GUESS WHAT MY REPLY WAS TO THAT... So I was able to use my hot tub for 7 months it was down waiting on them to replace there defective parts . WOW I GOT A 7 MONTH WARRANTY with this worthless product.