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☆☆☆☆☆

“My car was collected at 10am, within the window...”

written by on 15/03/2009

Good Points
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Bad Points
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General Comments
My car was collected at 10am, within the window offered just. I had requested a Service and MOT, it had been MOT'ed by 11am and was fully serviced and engine flushed (extra £25 - though agreed, seemed fair at the time) by 2pm and by another garage to the one that MOT'ed it. Naturally the money disappeared immediately from my account £375 inc VAT - Service B on a BMW.

The car was returned while I was out and the key left in the letter box as agreed but when I returned I was less than happy.

The car had been washed, apparently, the give away was that there was one sponge width of a clean line that ran around it. The inside was clearly not attempted as the ashtray was still full and lifting one of the mats it still had the same "stuff" under it as before.

I was furious, all the warning lights that I had requested were removed including service light were still on. There was no paperwork provided, other than the MOT certificate (no emmissions test sheet) no service sign off document etc.

It was returned the following day to them and it came back cleaner with the service book stamped - which was a start but all the warning lights were still on.

For the small saving over a BMW serivce do not do it, its not worth it. Also even though it says they use GENUINE parts, they do not and they happy to argue this even though this is clearly stated on their website. Please feel free to clarify if you like.

I asked who the garage was who did the work and they happily told me, I wouldn' t even consider giving them my pride and joy. Since I know you do not get back the costs of BMW servicing this seemed like a good option - NEVER AGAIN.

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