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“I have the problem that this is the only microwave...”

written by UKOAP on 18/10/2010

I have the problem that this is the only microwave which fits into my kitchen. I have had problems with the previous Bosch microwave, the door was faulty on that as well and it needed a new magnetron, which was five years old, so, three years ago I purchased a new one. The door catch has broken this time and it has taken over three weeks for a new part to arrive from Germany and it hasn't arrived yet. When the part does arrive it will cost me £93 pounds to get it fixed. The repairman says it is the second Bosch he has seen in under a couple of weeks to need the same repair, the part must have been very poor quality in the first place, outrageous considering the price of the machine. The repairman is a local person, not Bosch and he is usually less expensive than the manufacturers. I am wholly disgusted with the quality and level of service from Bosch. My kitchen also has an integrated Bosch dishwasher and fridge and I own a freestanding Bosch washing machine, they have all been ok, except that the dishwasher has always had a faulty detergent dispenser since the day I got the machine, but, I couldn't be bothered to get that fixed as I can cope with a poor spring on that. All in all, quite poor products considering the price. My father has a Thorn microwave, over 14 years old and it has never gone wrong, my father is now 98 and uses it every day at least twice a day, that is service from a machine. My daughter in law is getting a new kitchen and is keeping clear of Bosch after my experience, I think everybody should be aware, expensive doesn't always equal best.