written by Alan Perkins on 07/10/2009
I have owned the Sony VPL-VW11HT for about 8 years and its been brilliant. The picture quality for HD sport is fantastic. But, the big problem is getting the air filter replacements. The filter is just a piece of pressed plastic with a gauze. The Sony Part No from the Operating Instructions is PK-VW11FL but Sony denies any knowledge of this and they cannot trace the part. There is another supplier called Nedis UK which has a different part No of X40393133 but they say that the filters are £28.85 EACH which is a profit of at least £28.00 on each filter.
So Sony SORT OUT YOUR CUSTOMER CARE and allow us to purchase spare parts at a reasonable cost.