written by on 29/09/2010
Having been with Fast for a year with no problems, when I moved house initially had no hesitation in signing up to them again. However one month later, after ENDLESS e-mails and phone calls am still enduring dial-up speeds with no sign of improvement.
Worst of all has been their customer 'service'. They have been variously: rude, dismissive, sarcastic and consistently blamed the slow speeds on everyone but themselves (bt, the line, my equipment etc.) before finally admitting that "my profile was set a bit low" and could make "various changes" and that I should wait 48hrs to see some improvement - (one month and.....) 24 hrs in and still waiting - we shall see!